Historically, recovering a balance was largely about taking payments. Labor and technology were focused on notifying the consumer and actively accepting or collecting a payment. In the future, successful account recovery will be all about putting power into the hands of the consumer to give a payment at the precise moment that is most right for them.
“We have essentially found that every company who engages in collecting current and past due accounts has been going about it all wrong. By meeting and exceeding the expectations of the consumer rather than the expectations of the collector, we're seeing that consumers are likely to pay more, pay sooner, and feel more satisfied with their original service."
Ty, Head of Product at DAKCS
The new portal allows consumers to pay off debt in an easy-to-use, modern way consistent with their experience in e-commerce.
“You guys have really made great progress on this since the last time I saw it. Great work you guys! Here’s to your development team!"
Happy customer
Consumers are given even more options for paying. In an effort to accommodate more consumers and reduce payment processing fees for merchants, ACH or eCheck payments are added to the Portal.
All professional services today have some kind of primary software platform used to manage their business and their customers. These software providers can offload the entire remote billing portion of their platform over to the DAKCS portal.
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We first set out to prove that we could change the experience consumers have when paying a balance. Now that we've done that, the next goal is to share what we have made with the Software Vendors that need it.
