Configure your workflows, connect digital outreach, and give your team a clearer view of account activity. Beyond ARM runs the operation, DAKCS Communication Service handles text and email, and DAKCS Collect AI works alongside both.
Trusted by hundreds of agencies · SOC 2 audited · HIPAA compliant · PCI compliant · Configurable TCPA and FDCPA controls
Trusted by agencies across the country
2025 performance pulled from the agencies using DAKCS Communication Service.
DAKCS Collect AI is the AI layer across your workflow. It grows out of DAKCS Communication Service and runs alongside Beyond ARM.
AI-powered tools that automate tasks, surface insights, and drive better collection outcomes. Ask the AI Assistant portfolio questions in plain language. Direct it to evaluate accounts and update data, and the AI asks before taking action.
DAKCS Communication Service delivers personalized email and text outreach at scale. As it evolves into DAKCS Collect AI, each reply is read, intent is scored, and your team sees only the conversations that need them.
Built on a user-friendly graphical interface, Beyond ARM lets your collections team build automated workflows that pre-process and work accounts for you. Drag-and-drop configuration. Built for operators.
Alongside Beyond ARM: DAKCS Collect AI. Ask your portfolio questions in plain language and let the AI Assistant help your team act on the answer.
Hundreds of agencies run on Beyond ARM today.
Explore Beyond ARM →An intelligent, multi-channel engine that delivers personalized emails and texts at scale to boost engagement and accelerate results.
As DAKCS Communication Service evolves into DAKCS Collect AI, every reply is read and intent is scored, so agents see only the conversations that need them. Disputes, opt-outs, and out-of-scope chats auto-route to your approved templates.
Explore DAKCS Collect AI →24/7 access for consumers to make payments, view balances, enroll in plans, and submit disputes, with digital disclosures, validation notices, and a mobile-friendly design.
Explore Consumer Portal →This really turned around the call flow to be inbound. This triggers a lot of inbound traffic, and our collectors are so busy with inbound stuff, they have trouble keeping up with their predictive campaigns.
We're new to DCS texting with DAKCS. We've found it to be easy to use. The price beats our other vendors. It creates a very easy and quick method of payment for the consumers. We're impressed with its success. Those payments just keep rolling in.
By leveraging DAKCS's Advanced Inquiry, Action Triggers, and custom workflows, we have successfully automated our entire debt lifecycle, from initial placement to final resolution. This transformation has slashed our overhead and exponentially scaled our collection capabilities.
Helpful, friendly, kind. Support has always been there for us.
Great support. Fourteen years and I don’t have to wait for support to get back with me.
Absolutely tremendous. They’ve helped us to grow and to innovate.
Four more tools in the ecosystem, each built to handle a specific piece of the workflow.
Secure client portal for uploading files, viewing account status, and communicating directly. Replaces back-and-forth emails and FTP handoffs.
Learn more →Run predictive, preview, and blended campaigns with TCPA safeguards, real-time monitoring, and agent-first tools all in one interface.
Learn more →Your gateway to effortless integrations, streamlined partner management, and a more dynamic, connected collections ecosystem.
Learn more →Send, track, and capture signed consumer documents for Regulation E and other consent-driven workflows, with full audit trails and status visibility.
Learn more →Built for the markets you work
Agencies have run nearly every receivable type through DAKCS. Here is a sample of the business classes our customers actually collect on.
And hundreds more. If your agency collects it, the platform has almost certainly handled it.
Why managers switch
Deep configuration and reliable reporting do. The four reasons managers leave their current platform and stay with DAKCS.
Drag-and-drop workflow builder, screen designer, and rules engine. Pivot your collections strategy in an afternoon, no developer required.
Beyond ARM was built for the people running the floor. Table builder, action triggers, dialog designer, all configured by your team.
Every federal shift since FDCPA. Every state addition. Every medical, governmental, and consumer update. Beyond ARM has been updated for each one, and your team configures the controls that fit your operation.
The numbers that matter when collections is your business. Cloud-based servers, continual backups, and infrastructure that's been running agencies for decades.
DAKCS Software Systems builds collections software for agencies, debt buyers, and in-house receivables teams. Agencies have run on DAKCS for over 45 years. The company is based in Ogden, Utah.
Beyond ARM is the collections platform at the center of the DAKCS suite. It gives operators a drag-and-drop workflow builder, a screen designer, a rules engine, and reporting, so a collections team can change strategy without waiting on a developer. Hundreds of agencies run on Beyond ARM today.
Beyond ARM includes configurable FDCPA and TCPA controls, including the campaign controls in QwikDial. DAKCS is SOC 2 Type 2 audited, HIPAA compliant, and PCI compliant. During implementation, we walk through how those controls are set up for your agency and who owns each process.
Yes. Medical, hospital, physician, dental, radiology, anesthesiology, and emergency medicine receivables all run through DAKCS today, alongside government, utility, property and rental, education, and commercial debt. DAKCS is HIPAA compliant.
DAKCS Collect AI is the AI layer across the DAKCS workflow. The AI Collector handles outbound and inbound collections work, and the AI Assistant answers portfolio questions in plain language. It asks for your approval before creating or editing accounts. Collect AI grows out of DAKCS Communication Service and runs alongside Beyond ARM.
Book a workflow demo. We start with a sample process that looks like yours and show Beyond ARM, the Consumer Portal, and where DAKCS Collect AI fits. No consumer account data is needed.
Book a walkthrough of the full suite and where DAKCS AI fits across your day.
