Ask each question of every ARM provider you are considering, and request the evidence in writing. Compare DAKCS against the same criteria. No vendor has been pre-scored here.
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01
Data migration
Ask
Which balances, histories, documents, statuses, and client fields can move? What cannot?
Request
A field mapping, an exceptions list, and a sample reconciliation plan.
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02
Collection operations
Ask
How are queues, assignments, triggers, and escalation rules configured?
Request
A demonstration of a sample workflow you agree on in advance.
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03
Client reporting
Ask
Can your required client reports and reconciliation outputs be reproduced?
Request
A sample report and the acceptance criteria it will be judged against.
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04
Communications and payments
Ask
Which tools are included, which are add-ons, and what dependencies apply?
Request
The scope, the vendor's responsibilities, and the configuration requirements.
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05
Controls
Ask
How are permissions, audit records, disputes, consent, and opt-outs handled where they apply?
Request
A list of the supported controls and the person accountable for each process.
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06
Integrations
Ask
Which exact systems and versions are supported?
Request
A confirmed connector or a documented integration scope.
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07
Rollout
Ask
Who owns test migration, training, acceptance, cutover, and contingency planning?
Request
Written responsibilities and an acceptance plan.
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08
Total cost
Ask
What are the software, add-on, implementation, support, and ongoing charges?
Request
A written quote that lists inclusions, exclusions, and assumptions.
